We are happy to be in the A's, but are unsatisfied with the overall ratings. We may never reach perfection, but we don't have to stop trying. The areas where we need the biggest improvements in are in housekeeping and the overall quality of the homes on our program. We are already in the process of improving both in 2009.
Here are the questions and their stats. Each question was rated on a 1 to 5 scale (5 being the highest).
1. How would you rate the process of booking your reservation with Bennington Properties?
5 = 89%
4 = 10%
3 = 1%
Most common comment we received was how friendly our staff is.
2. What aspect of your visit (or activity) did you enjoy the most during your trip to Sunriver?
The majority of respondents mentioned "biking," which shows the importance of providing quality bikes in your rental property.
3. How would you rate the cleanliness of your vacation rental home?
5= 54%
4= 38%
3= 6%
2= 1%
1= 1%
The most common reason mentioned for rating the cleanliness 3 or below was "dirty carpets."
4. How would you rate the condition of this house, appliances, and systems (heating, etc.)?
5= 40%
4= 46%
3= 10%
2= 3%
1= 1%
Most common reason mentioned for rating the condition 3 or below was "old appliances."
5. During your visit, did you make a request for maintenance or repairs? (if yes, please rate the responsiveness of the maintenance technician).
Yes= 33%
No= 67%
5= 86%
4= 9%
3= 3%
2= 1%
1= 1%
6. Are there any reasonable improvements that could be made to this property to make it more enjoyable?
1. Better Bicylces
2. Update Appliances
3. More (and better) kitchen equipement
4. Air Conditioning
Example of a questionnaire.
