In an effort to provide live, round the clock service to those calling to book reservations, Bennington Properties partners with Navis – a company which fields our overflow and after hours calls 24 hours a day. Navis agents serve as direct representatives of Bennington Properties and as such are able to book all of our homes. They are trained to answer calls just as we would and they are all experienced in the booking process. Since a great many people call after work or in the evening to reserve their vacation home, this has been an invaluable service. Navis is based in Bend, Oregon and recently, in an effort to familiarize them with Sunriver and our homes, we invited 5 agents and their Quality Assurance Manager to join us for a day.
Our tour began with a home on the south end of Sunriver. We then drove past the south pool, the Great Hall and then made our way to the Sunriver Lodge. Many in the group had never been to Sunriver so a brief tour of the lodge was a must. From there we proceeded to the Village where everyone was treated to an espresso at Hot Lava Baking and Coffee Company. After seeing all the Village has to offer, we proceeded to visit a variety of our homes throughout Sunriver. In addition to the homes, our tour featured Fort Rock Park, the golf courses, the north pool, and the marina. We finished with a tour of Caldera Springs which included a visit to one of our homes and a stop at the Lake House and the Quarry Pool. Following our excursion, we met at the Bennington office to debrief over Blondie’s Pizza. There, we reviewed our rules and regulations and gave the Navis staff a chance to spend time with our own Vacation Planners.
From all feedback we have received, the trip was a huge success. Navis agents left with a much greater knowledge of Sunriver, our homes, and all the area has to offer. The result: they will now be much more effective in promoting Bennington homes and the Sunriver experience. Our goal with such trainings (now planned to be conducted quarterly) is to give Navis agents the tools and the knowledge to effectively represent our homes and area and to ultimately lead callers to a decision that will result in a rewarding vacation experience – one that will keep them coming back for years to come.
Our tour began with a home on the south end of Sunriver. We then drove past the south pool, the Great Hall and then made our way to the Sunriver Lodge. Many in the group had never been to Sunriver so a brief tour of the lodge was a must. From there we proceeded to the Village where everyone was treated to an espresso at Hot Lava Baking and Coffee Company. After seeing all the Village has to offer, we proceeded to visit a variety of our homes throughout Sunriver. In addition to the homes, our tour featured Fort Rock Park, the golf courses, the north pool, and the marina. We finished with a tour of Caldera Springs which included a visit to one of our homes and a stop at the Lake House and the Quarry Pool. Following our excursion, we met at the Bennington office to debrief over Blondie’s Pizza. There, we reviewed our rules and regulations and gave the Navis staff a chance to spend time with our own Vacation Planners.
From all feedback we have received, the trip was a huge success. Navis agents left with a much greater knowledge of Sunriver, our homes, and all the area has to offer. The result: they will now be much more effective in promoting Bennington homes and the Sunriver experience. Our goal with such trainings (now planned to be conducted quarterly) is to give Navis agents the tools and the knowledge to effectively represent our homes and area and to ultimately lead callers to a decision that will result in a rewarding vacation experience – one that will keep them coming back for years to come.
Here is the whole gang (Navis and Bennington).
