Wednesday, May 13, 2009

Gearing Up for Summer 2009

What We Are Doing To Prepare Your Home?

Memorial Day is just around the corner! Our crews are working hard to prepare your vacation property for the busy summer season. The Maintenance Department is in the process of evaluating seasonal items such as barbecues, patio furniture, and bikes. They may contact you if an item is identified as needing repair or replacement. We are happy to help you with that, if needed.

Housekeeping is also working hard to ramp up for vacation season. We have purchased two commercial washing machines with "green" friendly laundry products. Bennington Properties is proud to be the first laundry operation in Sunriver to "go green". This investment also includes two commercial grade dryers to speed up the drying time, to improve the presentation of the linens, and to insure proper hygiene. Remember, this June is when all of the remaining homes will transition onto the linen program. Substantial upgrades in the laundry facility will translate into less time doing laundry at the homes and more time to focus on cleaning.

Another big acquisition in Housekeeping is the "Bonnet Buffer" system. This is a carpet cleaning machine that will be operated by our crew. Keeping carpets looking clean and smelling fresh can be a challenge in the summer. The difficulty is compounded by back-to-back reservations nearly all summer long. Even a professional "traffic area clean" can be difficulty because of minimal drying time, not to mention costly! This system has much less moisture and therefore the drying time will be much faster. Our goal is to present the cleanest carpet possible with the lowest charge to you, our homeowner.

How Can Owners Help?

There are a few areas where our Owners can really help our crew present their home in the best possible manner.

1. Please be sure that all of the items belonging to your home are marked with the property address in indelible ink. If writing space is limited, abbreviations are ok. Example of items to mark: blankets, kitchen rugs, shams, comforters, bedskirts, throws, etc. Our crew wants to keep your items clean and fresh for all guests-they are just as disappointed as you if something gets misplaced.

2. Garbage service needs to be on "normal" pick-up status. Starting mid-June, twice weekly pick-up service will be necessary.

3. When scheduling an Owner Booking, please remember that arrival time is 4pm or anytime later and departure time is anytime by or before 11am. During summer and holiday seasons, we URGE Owners to be mindful of this. If you need to arrive early or depart late, simply add an extra day to the front or back of your reservation. By doing this, the housekeepers and inspectors will have adequate time to clean & inspect your home, especially on back-to-back reservations. We greatly appreciate your cooperation and look forward to a great season!

You can contact Deb Nikita, Owner Relations Manager, at deb@benningtonproperties.com