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Rick and Robert with the fish (yes it is real) we threw around the room.It is very important in any business to have fun while you work. The positive energy and excitement that we share with our coworkers extends to our relationships with our customers; which ultimately leads to more business. It takes hard work to keep that positive energy going but it is worth every effort. We started a program today called FISH, developed by the fishmongers at Seattle's Pikes Place Market. It's a simple program, with 4 simple principles:
1. Be there
2. Play
3. Make Their Day
4. Choose your attitude
The program is several months long and involves videos and discussion groups. As with anything else, it's only as good as the effort you put into it. What is so exciting about this program is it gets us thinking about things we rarely thing about at work. How to have more fun, how to choose our attitudes when we walk in the door each morning, and how to look for ways to make our customers day.
We meet as a company every other week to discuss these FISH principles. When we meet, I make every one a homemade lunch (this is a great way to serve the people that are serving our customers, plus I have fun doing it).
If you would like to learn more about FISH, visit www.charthouse.com. Or go right to the source and see the fishmongers. who started it all, in action www.pikeplacefish.com.
1. Be there
2. Play
3. Make Their Day
4. Choose your attitude
The program is several months long and involves videos and discussion groups. As with anything else, it's only as good as the effort you put into it. What is so exciting about this program is it gets us thinking about things we rarely thing about at work. How to have more fun, how to choose our attitudes when we walk in the door each morning, and how to look for ways to make our customers day.
We meet as a company every other week to discuss these FISH principles. When we meet, I make every one a homemade lunch (this is a great way to serve the people that are serving our customers, plus I have fun doing it).
If you would like to learn more about FISH, visit www.charthouse.com. Or go right to the source and see the fishmongers. who started it all, in action www.pikeplacefish.com.
Robert W. Bennington
